How much does it cost?
Everyone starts with a one-time fix: $249. After that, monthly care is optional: $299 or $449 a month, month to month. Everything's on the pricing page.
Is there a contract?
A written agreement with every fee listed before any work starts. The fix is a one-time job. Monthly care is month to month; cancel with 7 days' notice.
Why not just do it myself? Google Business Profile is free.
You can, and the free audit gives you the list to do it. Most owners who try it keep up for a month and then get busy. We charge for the time it takes to keep it up every week, not for the profile.
What if I have more than one location?
Each profile is its own fix and its own plan. Ask and we'll quote it in writing.
Do you need my Google login?
No. You add us as a Manager on your Business Profile. Google's own roles: a Manager can edit info, post, and reply to reviews, but can't add or remove users or delete the profile. You stay the Owner and can remove us any time. Google's role guide.
Will you reply to reviews without asking me?
4 and 5 star reviews, yes, in your voice, within one business day. 1 to 3 star reviews, we draft the reply and you approve it first.
Can I still post and edit things myself?
Yes. It's your profile. Just tell us so we don't undo each other.
What happens to my profile if I cancel?
Nothing. It stays exactly as it is, with all the improvements, and it was always yours. We remove ourselves as Manager.
How long until I see something?
Audit in 2 business days. The fix is done in about a week. Google usually shows changes within days. Your one-page before-and-after lands around day 30.
Will I rank #1 on Google Maps?
We don't promise that, and we'd be careful with anyone who does. Google decides rankings. We make sure your listing is complete, accurate, active, and answered, which is what Google says it looks for, and we report what changed.
I already have a lot of reviews. Do I still need this?
Good reviews are the start. Keeping them answered, keeping new ones coming, and keeping your info right is the ongoing part.
Can you remove a bad review?
No. Only Google removes reviews, and only when they break Google's content policies (fake, spam, conflict of interest, harassment, and so on). We can report a review that clearly violates those rules, reply to it well, and help you earn more honest reviews so one bad one carries less weight.
Can you get me more 5-star reviews fast?
Not the way some people mean. Google prohibits paying or giving discounts for reviews, asking only happy customers, and writing your own. We set up an honest system: ask every customer the same way, make it easy, follow up once. It works slower and it doesn't get your listing suspended.
Do you build websites or run ads?
No. We only do Google Business Profiles. If you need a website, ads, or social media, we'll point you to someone local who does it well.
Are you part of Google?
No. Answered & Kept is an independent service, not affiliated with or endorsed by Google.